betrup Privacy Policy

1. Introduction

betrup ("betrup", "we", "us", or "our") operates the online gaming and betting platform accessible at betrup.app. betrup is committed to protecting the privacy and security of the personal information of all registered users and visitors to the Platform. This Privacy Policy describes the types of personal data we collect, the purposes for which we use that data, the parties with whom we may share it, and the rights available to you in relation to your personal data.

By registering an account on betrup, logging in, or otherwise accessing the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you should not use the betrup platform.

This Privacy Policy should be read alongside the betrup Terms & Conditions, which govern your use of the Platform generally.

2. Personal Data We Collect

betrup collects the following categories of personal data:

Category	Examples
Identity Data	Full name, date of birth, CNIC number, photograph
Contact Data	Email address, Pakistani mobile number (03XX format), city of residence
Financial Data	JazzCash account number, Easypaisa account, bank account details (HBL, UBL, Meezan Bank, Bank Alfalah), transaction history
Account Data	betrup username, password hash, account preferences, bonus history, betting history
Technical Data	IP address, device type, operating system, browser type, session data, login timestamps
Usage Data	Games played, bet amounts, wager frequency, pages visited, features used
KYC Documents	Copies of government-issued identification provided during identity verification

3. How We Collect Your Data

3.1 Directly from you – when you register a betrup account, complete the KYC verification process, make a deposit or withdrawal, contact betrup support, or participate in any betrup promotion.

3.2 Automatically – through cookies, log files, and similar technologies when you access and use the betrup platform. This includes IP address, session duration, pages visited, and device identifiers.

3.3 From third parties – betrup may receive data from identity verification service providers used during the KYC process, payment processors processing your betrup deposits and withdrawals, and fraud prevention services.

4. Legal Basis for Processing

betrup processes your personal data on the following legal bases:

• Contractual necessity – processing required to operate your betrup account, process payments, and deliver the services you have registered for.
• Legal obligation – processing required to comply with applicable anti-money laundering (AML), Know Your Customer (KYC), responsible gaming, and other regulatory requirements.
• Legitimate interests – processing necessary for fraud prevention, platform security, and improving the betrup user experience, where these interests are not overridden by your privacy rights.
• Consent – where betrup has obtained your explicit consent for specific processing activities, such as sending promotional communications.

5. How We Use Your Data

betrup uses the personal data it collects for the following purposes:

• To create, maintain, and operate your betrup account
• To verify your identity and age (18+) in accordance with betrup's KYC obligations
• To process deposits and withdrawals in PKR via your chosen payment method
• To detect, investigate, and prevent fraudulent activity, money laundering, and account abuse
• To deliver responsible gaming tools, including sending alerts when usage patterns suggest potential problem gambling behaviour
• To provide customer support when you contact the betrup support team
• To send transactional communications (account notifications, payment confirmations, security alerts)
• To send promotional communications where you have provided consent – you may withdraw consent at any time by contacting betrup support
• To analyse platform usage and improve the betrup product
• To comply with applicable laws and respond to lawful requests from regulatory or law enforcement authorities

6. Data Sharing & Disclosure

6.1 betrup does not sell, rent, or trade your personal data to third parties for commercial purposes.

6.2 betrup may share your personal data with the following categories of third parties, strictly for the purposes described in this Policy:

• Payment processors – JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT wallet processors, solely to process your betrup transactions
• Identity verification providers – third-party KYC and document verification services used to verify your identity and age during betrup account registration
• Fraud prevention services – services used to detect and prevent fraudulent activity across the betrup platform
• Regulatory and law enforcement authorities – where betrup is required by applicable law or a valid legal process to disclose your information
• Professional advisers – legal counsel, auditors, and compliance consultants operating under confidentiality obligations

6.3 Any third party receiving betrup user data is required to process that data in accordance with applicable data protection standards and solely for the purposes specified by betrup.

7. Data Retention

7.1 betrup retains your personal data for as long as your betrup account is active and for a period thereafter as required by applicable legal, regulatory, tax, or accounting obligations.

7.2 Account data, KYC documents, and transaction records are typically retained for a minimum of five (5) years following account closure to satisfy anti-money laundering regulatory requirements.

7.3 Where data is retained beyond the period of your active use of betrup, access to such data is restricted to authorised betrup compliance personnel only.

7.4 Where you have requested account deletion and there is no legal obligation to retain your data, betrup will securely delete or anonymise your personal data within a reasonable period.

8. Data Security

8.1 betrup implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive account and payment data, role-based access controls limiting staff access to personal data on a need-to-know basis, and regular security assessments of the betrup platform infrastructure.

8.2 While betrup takes all reasonable steps to protect your data, no method of electronic storage or transmission over the internet is entirely risk-free. You are responsible for maintaining the security of your betrup login credentials and for notifying betrup immediately if you suspect unauthorised access to your account.

9. Cookies & Tracking Technologies

9.1 betrup uses cookies and similar tracking technologies to operate and improve the Platform. The following cookie categories are used:

• Essential cookies – required to maintain your betrup login session and enable core platform functionality. These cannot be disabled without impairing platform operation.
• Functional cookies – used to remember your preferences such as language settings and interface configurations, improving your betrup experience across sessions.
• Analytics cookies – used by betrup to understand aggregate usage patterns and identify areas of the platform that require improvement. Data collected via analytics cookies is pseudonymised.

9.2 betrup does not use third-party advertising cookies or behavioural tracking cookies for cross-site advertising purposes.

9.3 You may manage cookies through your browser settings. Disabling essential cookies will prevent normal betrup platform functionality.

10. Your Data Rights

Subject to applicable law and betrup's legal obligations, you have the following rights in relation to your personal data held by betrup:

• Right of access – to request a copy of the personal data betrup holds about you
• Right to rectification – to request correction of inaccurate or incomplete personal data
• Right to erasure – to request deletion of your personal data where betrup no longer has a legal basis to retain it
• Right to restriction – to request that betrup restrict processing of your personal data in certain circumstances
• Right to data portability – to receive your personal data in a structured, machine-readable format where technically feasible
• Right to object – to object to processing of your personal data carried out on the basis of betrup's legitimate interests
• Right to withdraw consent – to withdraw consent for any processing activity based on your prior consent, without affecting the lawfulness of processing carried out before withdrawal

To exercise any of these rights, contact the betrup data protection team at the email address displayed in the footer of this page. betrup will respond to all valid requests within a reasonable timeframe.

11. Children & Minors

betrup strictly prohibits use of the Platform by any person under 18 years of age. betrup does not knowingly collect personal data from minors. If betrup becomes aware that personal data has been collected from a person under 18, that account will be immediately closed, any associated funds returned in accordance with betrup's Terms & Conditions, and all related personal data will be deleted. If you believe a minor has registered a betrup account, please contact the betrup support team immediately.

12. Changes to This Privacy Policy

12.1 betrup reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered Users via the contact information associated with their betrup account and/or by a prominent notice on the Platform prior to the change taking effect.

12.2 Continued use of the betrup Platform following notification of an updated Privacy Policy constitutes your acknowledgement and acceptance of the revised Policy. If you do not agree with the updated Privacy Policy, you should cease using betrup and contact the support team to request account closure.

13. Contact & Data Requests

For any questions, concerns, or requests relating to this Privacy Policy or your personal data held by betrup, please contact the betrup data protection team using the email address displayed in the footer of this page. betrup's support team is available 24 hours a day, 7 days a week, including Pakistani public holidays, to assist with all data-related enquiries.